Review: Empire Auto Protect
Empire Auto Protect has good coverage, but not many options when compared to other providers. However, Empire Auto Protect has one of the best customer reputations in the warranty market.
Last updated: February 2024
This review was created to help you better understand the pros and cons of vehicle service contracts from Empire Auto Protect. The company features many verified customer reviews that praise its customer service, professionalism, and protection plans.
Key Takeaway
Empire Auto Protect stands out from other providers for providing great customer service and communication with helpful and knowledgeable employees. This is why it has mostly positive customer reviews across Google and Trustpilot.
However, this warranty provider does not offer as many coverage plans as other top providers and is not very upfront on details about other services and benefits it allows. Here are some quick pros and cons of the provider:
Pros
- Has many positive customer reviews, and very minimal negative reviews
- Has a reputation for having knowledgeable and friendly employees that really help customers
- Provides good coverage options and special deals
Cons
- Doesn’t offer as many protection options as other providers like Endurance and CarShield
- Site does not give transparent information beyond coverage
- To know more details about added benefits like trip interruption, rental car coverage, or transferability, you have to call
What to Know About Empire Auto Protect: Reviews, Cost, & If It’s Worth It
Empire Auto Protect has a good reputation among customers, despite not offering as many protection plan options as Endurance, CARCHEX or CarShield. The warranty provider has been featured in ABC, CNN, ESPN, and other popular networks, according to its website. Here are some quick details about Empire Auto Protect:
- Best for: Vehicles that are ten years or older, or that have mileages above 100,000.
- 30-day refund period: Empire Auto Protect provides a full refund if you cancel within the first 30 days.
- Repair facilities: Empire Auto coverage is accepted at all repair facilities and dealerships.
- Claims payments: Empire Auto Protect has paid over $100 million in claims.
- Roadside assistance: This warranty provider offers 24/7 roadside assistance that includes lockout assistance for most plans.
- Additional benefits: Empire Auto Protect offers trip interruption coverage and rental car coverage.
- Customer service: Empire Auto Protect offers 24/7 customer service.
- Free quote: The company provides a fast quote tool that can give you a rough estimate of what you’d pay in seconds.
- Special deals: New customers get $300 off their payments for the first three months.
Empire Auto Protect Reviews
While Empire Auto Protect doesn’t have the large amount of customer reviews that providers like CarShield and Endurance have, its 300+ reviews on Google has given it a solid 5.0-star rating. On Trustpilot, customers have voiced their happiness with the company. Here are some quick points on what customers generally like about Empire Auto Protect:
- Very knowledgeable employees
- Friendly, efficient customer service
- Good communication
Empire Auto Protect has been praised for its hassle-free quickness in handling issues and for its level of customer service:
- “[Empire Auto Protect] is prompt, courteous and competitive. Best of all, the company really does pay for repairs hassle-free. Having dealt with other warranty companies in the past, [I think] Empire Auto Protect has by far been the best–no hassles and [it pays] within 24 hours after repair. Incredible service!” –Cristian Santos, Google Reviews, one month ago
- “The customer service team at Empire Auto Protect has met all of my expectations. Very friendly, reliable, honest and extremely helpful. I’m honored to have their team on my side!” –Sharminy N., Trustpilot, Feb. 7, 2023
Plans and Coverage
Empire Auto Protect offers three levels of coverage: Titanium, Supreme, and Silver. The Titanium contract is Empire Auto’s highest coverage. Most similar to a factory warranty, Titanium covers the majority of car parts, taking care of everything that the Supreme and Silver both cover.
Supreme is Empire Auto’s mid-tier coverage, which covers some of the most important components in your vehicle. On top of providing standard coverage for your powertrain components, the Silver plan covers your vehicle’s electrical system, cooling system, and more.
All plans come with 24/7 roadside assistance and special benefits like trip interruption services and rental car coverage.
Titanium Coverage
- Engine
- Transmission
- Cooling system
- Brake system
- Electrical system
- Drive axle
- Trip interruption services
- Gas refill
- Roadside assistance
- Rental car coverage
- Lock out assistance
- Steering system
- ABS brakes
- AC system
- Heating system
- Fuel system
- Turbo/Supercharger
- Hi-tech
- Front suspension
- Back suspension
- AWS 4X4
Supreme Coverage
- Engine
- Transmission
- Cooling system
- Brake system
- Electrical system
- Drive axle
- Trip interruption services
- Gas refill
- Roadside assistance
- Rental car coverage
- Lock out assistance
- Steering system
Silver Coverage
- Engine
- Transmission
- Cooling system
- Brake system
- Electrical system
- Drive axle
- Trip interruption services
- Gas refill
- Roadside assistance
- Rental car coverage
Empire Auto Protect: Quick Facts
Company Name: Empire Auto Protect, LLC
Headquartered in: Dover, DE