Review: Endurance
This review was created to help you better understand the pros and cons of vehicle service contracts from Endurance Warranty. The company features many verified customer reviews that praise the customer service.
Last updated: January 2024
Key Takeaway
One of the biggest features of Endurance Warranty is their coverage options for older vehicles. Depending on the plan, coverage is available for cars up to 20 years old. Additionally, they place a focus on customer satisfaction with a 30-day money-back guarantee.
Pros
- Coverage available for older vehicles
- Claims are covered at more than 350,000 ASE-certified repair shops nationwide
- Direct broker of contracts
- Tire reimbursements for two tires per year
Cons
- Rental car reimbursement is low
- Waiting period for some plans is twice as long as other warranty providers
What to Know About Endurance: Reviews, Cost, & If It’s Worth It
Endurance Warranty provides a range of plans and coverage options that provide basic to comprehensive coverage for most cars. Each service contract comes with an Endurance Elite Membership that includes benefits such as tire replacement, key fob replacement, and additional discounts with select Endurance partners.
- Best for: Endurance extended warranties are best for drivers of older vehicles or those looking for a reliable extended warranty company.
- Claims payments: Claims are made directly to the repair shop, so you are only required to pay the deductible. You won’t have to pay up front and wait for reimbursement.
- Cost: Endurance plans are an average cost when compared to other warranty providers, but vary based on individual factors like mileage or age of vehicle. Endurance customers pay a $100 deductible for repairs.
- 30-day refund period: You have 30 days after purchasing your contract to review the details and decide whether or not you want to keep it. If you decide you don’t want your Endurance warranty, call their customer service line to cancel for a full refund within 30 days.
- Endurance Elite Membership: This complimentary membership comes with with any service contract from Endurance. It features many useful perks, such as a Tile Locator that attaches to your keys and connects with your phone. This allows you to locate your keys if you misplace them. The membership also boasts key fob and tire replacement and Identity Theft recovery services.
- 24/7 roadside assistance: Roadside assistance is included in the Endurance Elite Membership and can be used once every 72 hours.
- Towing service: Towing within 25 miles are completely covered.
- Customer service: The helpful and friendly customer service is mentioned often in customer reviews. Many reviews explain how a customer service representative was able to fix the customer’s problems by going above and beyond.
- Free quote: Customers can get a free quote on the Endurance website and view a sample contract.
- Transferability: Most contracts can be transferred to a new owner with a $50 fee.
Endurance Warranty Reviews
If you’re considering a company, it’s important to understand how actual customers feel about their experiences. So, we’ve summarized Endurance Warranty reviews to help you with that.
On average, BBB ratings for the company land at just under 4 stars, which our researchers feel is fairly good for online reviews. Below are some high level points on what Endurance customer reviews say:
The Good:
- Knowledgable customer service representatives who are able to answer questions in detail
- Comprehensive service
The Bad:
- Cancellation process can be a headache
- Initial marketing materials feel excessive
Here are a few sample customer reviews from the BBB:
- “Kim was helpful, I had a valid concern regarding the lack of listed specific electrical components covered under the Supreme ( Platinum) level of coverage. Kim explained that all electrical and mechanical components other than what is listed under exclusions are covered. Kim explained the contract was standardized by law and does not list all covered components, just exclusions. Kim was helpful and succeeded in retaining my new membership. looking forward to continued quality customer service going forward.” — Cheryl P, 4 out of 5 Stars, May 15, 2020
- “Nice people but when you have to cancel because of certain reason and you cancel within two months you spend oven a hundred dollars they refund you forty doesn’t seem fair.” — Steve S, 2 out of 5 stars, May 6, 2020
Plans and Coverage
Select Premier
The lowest tier plan from Endurance, this extended warranty is designed for cars with high mileage. Systems covered by the warranty include:
- Air conditioning
- Cooling system
- Drive axle
- Electrical components
- Engine
- Fuel
- Transfer Case
- Transmission
- Turbo/supercharger
Secure
The Secure plan is the most affordable and is created to cover only the most vital parts of your vehicle. It’s a good option for drivers who want peace of mind in case a major vehicle system needs repair. Systems covered include:
- Drive axle
- Engine
- Transfer case
- Transmission
- Turbo/Supercharger
Superior
The Superior plan is a state coverage comprehensive plan that offers coverage for most components on a vehicle. The plan includes hundreds of stated components, including:
- Timing chain or belt
- Alternator
- Air conditioning
- Fuel tank
- Upper and lower control arms
Supreme
The Supreme plan is an exclusionary plan that gives drivers bumper-to-bumper coverage similar to a manufacturer’s warranty. The plan covers all parts of your vehicle except the stated exclusions and provides the most complete coverage of any Endurance plan.
Endurance: Reviews, Cost, & If It’s Worth It Quick Facts
Company Name: Endurance Warranty Services, LLC
Year Founded: 2006
Headquartered in: Northbrook, IL
BBB Accredited:No, but they have a B+ rating