Review: Premier Auto Protect
Premier Auto Protect offers six coverage plans and has a strong customer service reputation. Learn whether the warranty provider is right for your needs.
Last updated: January 2024
Key Takeaway
Premier Auto Protect is worth considering if you’re searching for a thorough coverage plan, as the company can take care of repairs for both powertrain components and specialized needs. Additionally, customers receive benefits such as 24/7 roadside assistance, a money-back guarantee, and the ability to transfer the contract to a new owner if they sell their car.
Pros
- 24/7 customer support
- The company pays repair shops directly
- 30-day money-back guarantee included
- Extensive network of repair facilities
Cons
- No instant quotes through the website
- Sample contracts not available online
Premier Auto Protect: Warranty Highlights
Premier Auto Protect is a vehicle service contract provider that’s been in business since 2016. It offers six coverage plans, with the most extensive being exclusionary protection. With a large network of technicians, most plan holders can easily find repair shops to service their cars.
Below are some features about Premier Auto Protect that can help you decide whether it meets your needs:
- Best for: Premier Auto Protect plans are best for those seeking a reputable extended warranty provider that offers extra perks like free roadside assistance.
- Repair work: The company’s plans cover major vehicle components such as the engine, transmission, cooling system, drive axles, and fuel system. Note that each plan offers different coverage, with Premier Basic offering far less protection than Exclusionary.
- Repair facilities: Premier Auto Protect lets drivers get auto repairs done by any ASE-certified mechanic rather than just at a dealership. This contributes to peace of mind for car owners, as there are plenty of places they can head to for covered repairs.
- 24/7 roadside assistance: All plans come with 24/7 roadside assistance, which covers flat tires, fuel and fluid deliveries, towing services, and battery jump-starts.
- Cost: The cost of an extended auto warranty depends on factors that include the make and model of your car, your chosen plan, and the contract’s length. Getting free quotes from Premier Auto Protect and other providers will help you find the best overall prices.
- 30-day money-back guarantee: If you purchase a plan but change your mind within 30 days, you can cancel it and receive a full refund. After that, you’ll get a prorated refund.
- Transferability: If you sell your car, you can transfer the vehicle protection plan to the new car owner. This may add value to your vehicle, making it more attractive to buyers.
- Rental car reimbursement: If your vehicle needs repairs from a shop for an extended period, you’ll be covered for a rental car with all plans except for Premier Accent.
- Claims process: Filing a claim with Premier Auto Protect is simple, as it’s a direct provider of extended warranties. Just take your vehicle to the repair shop, pay your deductible, and let Premier Auto Protect cover the rest by calling its phone number.
Recreational vehicle (RV) coverage: Those with RVs have several coverage choices from Premier Auto Protect, which is a rarity among auto warranty companies.
Premier Auto Protect Reviews
Before doing business with any company, it’s smart to research its reputation and customer reviews. This is particularly true with vehicle service contracts, so carefully check that the extended car warranty provider will provide coverage similar to a manufacturer’s warranty.
Premier Auto Protect earns 3.9 out of 5.0 stars on Trustpilot, though this is based on only seven reviews. The company is also accredited by the Better Business Bureau (BBB) and receives an A+ rating from the group.
Premier Auto Protect Customer Reviews
Below are some positive and negative reviews left by customers of Premier Auto Protect:
Positive Premier Auto Protect Reviews
“I recently purchased a used vehicle and wanted to be sure I was covered in case of any future problems. Premier Auto Protect was quick to respond to my request, and the customer service representative was very patient and helpful with my questions.” – John Santos via Trustpilot
“I have been with Premier Auto Protect for over a year, and it has been great. I wish I had known about them earlier, as I have had other warranties in the past and they were just so awful. The Premier Auto Protect customer service department is great.” – Tom Marley via Trustpilot
Negative Premier Auto Protect Reviews
“If your car needs major repairs, be prepared to front out the money to get your car repaired. After finding all this out, I canceled my policy with this company. They did not refund my deposit or my monthly payment.” – Serafin via Trustpilot
Premier Auto Protect Plans & Coverage
Premier Auto Protect offers six extended warranty plans for new and used cars. These range from basic protection up to exclusionary coverage, which pays for every vehicle part not explicitly stated in your contract.
Premier Basic
The Premier Basic plan is the most limited, but it still covers the following parts:
- Engine
- Transmission
- Drive axles
- Brakes
- All-wheel drive and 4×4
- Seals and gaskets
Premier Value
The Premier Value plan covers everything included in the Premier Basic plan along with the following components:
- Steering system
- Turbo/supercharger
- Air conditioning
- Fuel system
- Electrical system
Premier Complete
The Premier Complete plan expands upon Premier Value by adding these car parts:
- Anti-lock brakes
- Heating system
- High-tech electronics
- Hybrid parts
- Front/rear suspension
Premier Accent
Premium Accent takes everything from previous coverage options and adds on the following service:
- Windshield coverage
Premier Superior
Those who get Premier Superior receive the protection from all plans already mentioned along with the following benefit:
- Trip interruption coverage
Exclusionary
The Exclusionary plan is the most comprehensive coverage option from Premier Auto Protect and includes all car parts except for explicitly stated exclusions. Make sure to ask for a sample contract before getting Exclusionary coverage so you’ll know which components are covered.
Premier Auto Protect: Quick Facts
Company name: Premier Auto Protect
Year founded: 2016
Headquarters: New York City
BBB accreditation: Since March 2022